COMPANY/ORGANIZATION A South Florida hospital. The CEO of the
hospital saw the need to provide exceptional customer service to
differentiate itself from the competition and avoid being
acquired. PROBLEM The hospital was undergoing a series of
changes involving personnel, organizational alignment and even
an expansion of the property which caused disruption to the
entire staff. The attitude of many of the hospital personnel was
focusing on the negative aspects of the changes and reflected on
redu...
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June 30th, 2009



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